RM
Ruth M
1 reviews | Active since Nov 2018
03 Dec 2024, 10:49
Philips blender.
I regret buying this Philips blender from Makro, I have logged a return. B4 my 14 days online on November still the blender is not collected From my address ,the blender is not working ,the moment I trayed it for the first time is not working. I logged a return coz it does not work at all, seems like am given a faulty blender. not even an attempt for the appliance to work it was just Quiet. After logging a return, I kept on checking with them “guess the feedback I got” we are still calling the store they are not picking up the phone.” What nasty feedback, I thought TAKEALOT was bad, at list if you log a return with them, they do come to collect without a failure. I regret on why I did not buy it with another shop/online maybe TAKEALOT/GAME. Any 1 who want to buy this Philips blender/ any item with Marko considers it twice, should the appliance have an issue. They don’t come and collect . ON MAKRO WEBSITE ITS WRITTEN WE WILL COME AND COLLECT WHICH IS A LIE, MISLEADING CLIENTS THEY DON’T CARE / BOTHER YET I HAVE PAID AND STUCK WITH A BLENDER WHICH IS NOT WORKING. NOW GOT THE FEEDBACK THAT I MUST BRING THE BLENDER TO THE SHOP, I ORDERED ONLINE WHY ALL THIS DRAMA. they don't even deserve a single star.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
08 Dec 2024, 09:41Hi Ruth,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply08 Dec 2024, 09:41
Official
Hi Ruth,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
RM
Ruth M's updateReviewer Update
09 Dec 2024, 07:59This is not a good reply I have been getting same messages, this sis what Marko rep**** to me"Hi Ruth,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
I always get same reply, makro u a not helping me, your customer service is disgusting and you do not act on your T&c, this is not what is written on your Policy, am disappointed.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
I always get same reply, makro u a not helping me, your customer service is disgusting and you do not act on your T&c, this is not what is written on your Policy, am disappointed.
RM
Ruth M's update09 Dec 2024, 07:59
Reviewer Update
This is not a good reply I have been getting same messages, this sis what Marko rep**** to me"Hi Ruth,
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
I always get same reply, makro u a not helping me, your customer service is disgusting and you do not act on your T&c, this is not what is written on your Policy, am disappointed.
Thank you for your review on our Hellopeter platform.
We do apologize for the delay of your return request.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
I always get same reply, makro u a not helping me, your customer service is disgusting and you do not act on your T&c, this is not what is written on your Policy, am disappointed.
Makro's replyOfficial
10 Dec 2024, 10:23Hi Ruth,
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply10 Dec 2024, 10:23
Official
Hi Ruth,
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your return request but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,