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mmabathomodise M

1 reviews | Active since Dec 2016

10 Jan 2025, 19:27

Phathetic Services and Arrogancy from Superiors of Makro Silverlakes

"Today I went to Makro Silverlakes Pathetic services, incompetence I receive, I I bought Pritt 43g the sales person who said we take 3 for R99 so when we went to till point I was assisted by cashier called Sonnyboy very humble guy and when he scanned the pritt they were R180 , we showed him the picture we that the Pritt is R99 he called the Supervisor by the name of Precious Ntuli she came and she said she need to call the Stationery Manager to come and authorise for the Price we saw on the shelf surprising the manager refused to come and he said they should ask Mongezi who works at the department. Mongezi came with an attitude telling me that clients are the ones who put the Pritt there on the wrong shelf. I explained to him that it is not my problem, my issue is about the Price I saw which I need to pay according to the Consumer Protection Act then he said he is just a messenger. My daughter even explained that beforeshe took a picture she asked the sales person who was assisting us. They asked someone to go and fetch the price on the shelf immediately after that they removed it. While we there Precious Ntuli called Cassius/ Caiphus Mathole who is the Manager of Stationery then he told them not to change the price I told him about CPA but he never listened to me I told him we were assisted to my surprised he told me that the person who was helping us will be out of job/ fired by tomorrow. The lady who helped us came and told them yes she told us that the Pritt is R99 and the picture we had we took in front of her and she was only told when she came to us that the price was wrong. Cassius/ Caiphus Mathole was very arrogant and disrespectful to us. He asked if don't know what a pack was since it said 3 packs. I was so disappointed looking at how I was deprived my rights as a Consumer and they even refused to call the store manager to come and assist us since his / her *********** staff was failing us as Customers. Imagine we waited for almost 20 minutes for nothing being moved from one person to the other. Time is precious I even missed time to go to other stores because of the delay I had at Makro. Is it how Makro treat it's customers or is only your incompetence managers and supervisors who feel they own Makro treat us like Sh***.

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