People Going Hungry Because of Makro

I am from a non-profit organization and I purchase for over R10 000 monthly from your store.

I purchased items for R3000 and I took away on Monday. Then I purchased for R7000 and because my vehicle is too small. I had asked for it to be delivered. Delivery was also paid for.

Your driver arrived at my home yesterday, with pathetic attitude and I was very upset and asked him to leave my premises. Which he refused to do. This made me even more upset. Eventually after me calling the store numerous times, I finally got through and I spoke to someone.

I left all my details, I received no call back.

I now call the store, got cut off 3 times, left my details, still no call back.

They are sitting with my groceries, while people are going hungry, Normally, a guy goes to Chatsworth and takes our food parcels for us, he left today, and we didn't have the parcels, because of the incompetence of staff, now I need to pay this guy to make a special trip for when Makro does decide to call me back?

I have 19000 people on my Facebook group, must I advertise there that people are now going hungry because Makro doesn't know how to return calls? And because their drivers are rude and arrogant?

Am I too small of a customer to be treated properly?

My whole experience with them was horrifying, I waited more than an hour to actually pay for my goods, because there was only 1 person working at the bulk tills.

Makro doesnt value us as customers.

I need to supply food to people who are starving. Please decide if you guys want to sit with my groceries, or if you want to return my money to me.