Pensioners denied promotions

On Makro’s official verified twitter account, they confirm that they offer a price match policy in store. However, when my elderly mother visited Makro Springfield on 07/08/2022 to get assistance with price-matching an item that was on promotion at another store, the manager on duty, Melanie Engelbrecht, refuted the policy and denied my mother any assistance. The price match policy was verified as an official Makro in-store policy by your official verified social media team. Melanie, nevertheless, refused to adhere to the price match policy promised by your team, and continued to offer no cooperation or assistance in this regard. Furthermore, she would not even grant my mother the 10% pensioners discount she was owed. The experience with Melanie and her lack of assistance offered to an elderly loyal customer is very disappointing. As a lifelong, loyal Makro customer, one would expect better treatment of your valued customers. Moreover, considering the tremendous inconvenience my mother went through by travelling out of her way to the store after the assurance by your Twitter team that price matches do indeed apply in store, it was very disappointing that your manager was unhelpful and uncooperative.

As a pensioner with comorbidities, my mother risked her health to travel in store. To have wasted a trip and left the store without the required item, especially considering the exorbitant petrol prices and travel costs my pensioner mother incurred, only to receive zero assistance from the store, was extremely disappointed and tremendously inconvenient.

Is this how Major treats its elderly customers? This is ********* and the epitome of bad business practice.