pensioners been bul****, frustrated and mistreated by Makro

Dear Service provider

I am Thapelo J Mohitlhi ID: *** 087; Cell:***

We bought a Samsung washing machine at Macro Bloemfontein, for my mother Grace Mohitlhi in 2018 December 20. the machine a has a 2year guarantee and thus still under warranty.

in 2020 march towards month end. The washing machine stopped working and due to lockdown we couldn't report the problem. when the levels were lifted we eventually managed to report the matter with Macro Bloemfontein (this is where we bought the washing machine).

I only managed to report the problem in the beginning of July due to Macro bloem having problems with their telephone lines. Macro submitted a service request to Samsung SA and all hell broke loose. 1st We were told that sumsang is not going to fix the machine due to lock down and that we must wait until lockdown is lifted. 2. I fought that and after many excuses and cover up by samsung employees, we resubmitted a repair request through Macro Bloemfontein. 3. We were told that because we are staying in Kimberley, Samsung is going to replace the machine. 4. it's been three months now and the machine is still not replaced. I have called samsung numerous times, i also called macro bloemfontein. no one seems to care or worry. I have been receiving empty promises from both Samsung and Macro. 5. I also complained at Samsung and Macros head office customer care platforms. only Macro responded to my emails through a call, which also ended no where, basically the wasted my time. 6. my Mother is a pensioner who has chronic deseases and can't afford to have a helper to take care of both my Dad and Moms laundry. we bought this Machine to ease the struggle of doing laundry. it seems like both Samsung and Macro are enjoying their method of frustrating their customers and basically bullying them discreetly. and also adding to the struggles of pensioners with chronic conditions. 7. I have never received such but service in my entire life and I am not going to receive it anymore. be aware that justice will be served and We will have what is due to us. 8. I don't think that these Companies realize how much power we the ordinary people have, I don't think they want to provoke and disrespect people who are willing to address things diplomatically. be aware that we as a family are long past the point of negotiation, we want action. be rest assured that we will engage and we hope that the 2 companies are ready. 9. the only thing I want is for the machine to be replaced IMMEDIATELY, anything else will be an insult. 10. service detail reference: Transaction number : ***