EM
Ennie M
1 reviews | Active since Aug 2023
04 Aug 2023, 15:40
Pending refund and delivery
On may I bought a few things from makro online and they canceled an item I was supposed to be refunded between 2-5 day ,its August now I still didn't get my refund . 29 July I placed an order again they canceled 1 item, I asked them to cancel the order and refund they said they'll refund me and and deliver the rest but i haven't received any thing knowing makro they want to **** me again with my money.. I'm honestly disappointed
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Makro's replyOfficial
04 Aug 2023, 15:51Good day Ennie , Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,
Makro's reply04 Aug 2023, 15:51
Official
Good day Ennie , Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards,Makro Hellopeter Team
Best regards,