SM
Sibongile M
1 reviews | Active since Nov 2025
03 Dec 2025, 07:42
Pending Refund
This Business is Abusive.
Makro has ignored clear evidence of a non - delivery and a *****ulent signature. The 14 -day refund period has passed. Massmart Legal received my email and failed to act, and Payflex has already debited me twice for goods I never received. This is unacceptable. I am formally escalating this matter to the CGSO. My full time line is already documented here. PLEASE DO NOT CALL ME. REFUND ME.
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Replies (2)SM
This matter has been “escalated” for too long without resolution. I have not received any refund, only repeated delays and empty promises. While Payflex continues to debit my account.
This business flourishes by ****ming consumers. Please avoid it!!!
Sibongile M's updateReviewer Update
03 Dec 2025, 21:26This matter has been “escalated” for too long without resolution. I have not received any refund, only repeated delays and empty promises. While Payflex continues to debit my account.
This business flourishes by ****ming consumers. Please avoid it!!!
SM
Sibongile M's update03 Dec 2025, 21:26
Reviewer Update
This matter has been “escalated” for too long without resolution. I have not received any refund, only repeated delays and empty promises. While Payflex continues to debit my account.
This business flourishes by ****ming consumers. Please avoid it!!!
SM
Makro,
Your repeated “apology” messages are not a resolution. I have still not received my refund, and no proof of refund has been provided despite multiple requests.
The store has had more than enough time to “process” this. Meanwhile, Payflex continues debiting me for an item that was never delivered, supported by a clearly *****ulent signature which you have chosen to ignore.
At this stage, your delays show negligence and disregard for consumer rights,
Including the lack of action from Massmart Legal.
I expect a full refund and written confirmation without any further delays.
Sibongile M's updateReviewer Update
04 Dec 2025, 16:32Makro,
Your repeated “apology” messages are not a resolution. I have still not received my refund, and no proof of refund has been provided despite multiple requests.
The store has had more than enough time to “process” this. Meanwhile, Payflex continues debiting me for an item that was never delivered, supported by a clearly *****ulent signature which you have chosen to ignore.
At this stage, your delays show negligence and disregard for consumer rights,
Including the lack of action from Massmart Legal.
I expect a full refund and written confirmation without any further delays.
SM
Sibongile M's update04 Dec 2025, 16:32
Reviewer Update
Makro,
Your repeated “apology” messages are not a resolution. I have still not received my refund, and no proof of refund has been provided despite multiple requests.
The store has had more than enough time to “process” this. Meanwhile, Payflex continues debiting me for an item that was never delivered, supported by a clearly *****ulent signature which you have chosen to ignore.
At this stage, your delays show negligence and disregard for consumer rights,
Including the lack of action from Massmart Legal.
I expect a full refund and written confirmation without any further delays.