Pending Refund

Order number: MAK*** I never received a part of this order, the Rice Pops (Product ID: f9be19b6-4b4c-4c39-b1f9-bd89c***), it was cancelled from makro's side due to issues with your supplier. The cost was R375 owed to me as a refund since 22 April. I have logged numerous calls (email & phone call) following up on this overdue refund, I have sent my banking details and ID copy as requested, I have sent my bank statement dated from when the initial order was placed as proof the refund has not been received (i have sent these details twice). I have spoken to supervisors Keith and Tristan who give empty promises to come back to me but never do. Shiela was assisting me however i have not heard from her in a week. My logged tickets get responded to advising the refund has been processed then the ticket is closed...time and time again, I have requested proof of refund which no one can supply 🤷🏻♀️. Here are some of the tickets logged: *** / *** / ***6 / *** / *** and not resolved as no refund paid. Lately when I follow up, I just get a generic response that makro has an influx of emails so there is a delay...so not even getting an acknowledgement or ticket number. I would like my money back which has been owing to me for almost 3 months now.