Pending Order reflecting unpaid while payment was deducted

Good day

I am writing this with great dissatisfaction with Makro online services. I placed and order through the application using payflex as the payment provider the deduction has gone off my account almost immediately however the makro app reflects awaiting payment. Upon calling Makro online team numerous times I was informed each time that the matter will be escalated and I will be contacted by the finance team. To date I have received neither my order, refund or tracking number and no one has infact called me. This is the worst service received not only by the app but the call centre.