PENDING ORDER AND NO CONTACT DUE TO AN OUT OF STOC

I placed an order on Monday (around 9am) with Makro online for collection. The website reflected that ALL items were available at Strubens Valley.<br> The whole week my order has been pending on their website, with no word from Makro. Only when I call in to find out what is happening with my order (because I need to arrange transport) do I get told that there was 1 item out of stock and that they had to outsource it & it will only be delivered on Saturday.<br> <br> 1. Why does your system reflect items are in stock when they are not?<br> 2. Why was I not updated about this or given the option to remove that item so that I could choose to remove it in order to get the rest of my order.<br> 3. What is the point of ordering online, if it results in delaying the order and causing serious inconvenience to one, as now I need to reorganise transport for another date.<br> <br> When I ask if the product will definitely come in on Saturday, I get told I need to call in on Saturday to check (if it's not too much trouble for me). Seriously, I need to call in and check on my own order when u have delayed it?<br> <br> The only benefit is to Makro who has taken my money without having completed the order. Poor customer service.