Peace Of Mind Policy not in effect in my case .....

My complaint relates to reference ********** which was booked in on 18 October 2017 - my purchase, a pulse bike. I have followed up endlessly from October 2017 on the return of the product. I was given countless excuses that Makro could not make contact with the supplier or that the supplier is still closed for business. At the end of January 2018, I escalated my query to the customer services manager, Tshepo. It became my job to call Makro & find out on the progress yet again. I was informed that the bike is discontinued & the supplier is unable to repair it. I requested that I would like the broken bike returned to me. 2 months later I am still waiting for the return of my purchase …. Can someone please assist in my query which is now outstanding for 4 months. This is ridiculous & does not align with Makro’s peace of mind policy. As a consumer I believe my rights have been infringed upon wrt the return/replacement of the product.