1 reviews | Active since Mar 2009
Paypoint operator and packer - not focus on work
Dear Makro, It is with concern that I am writing this letter as this experience have repeated itself 3 times. The purpose of the e-mail is not to put Makro in a poor light, there are many more positive things that happen during our shopping experience than bad things. Yesterday I went to Makro Nelspruit MPA to buy some items in bulk for our annual vacation, upon paying for the goods I found that the pay point operator and her packer showed little to no interest in me as a customer as they continued with their chat while my goods were scanned for payment. The packer loaded my goods into another trolley while I did the payment. When arriving at the Security control point I noticed that my trolley is not so full of items as prior to payment. As I looked back towards the till where I paid for my goods I saw two boxes of chips on the counter of the till and the two ladies still engaged with their chat. Upon collecting my goods I have paid for the two ladies were very sorry. <br> Since the opening of Makro Nelspruit this was the 3rd time that not all our goods we paid for were packed into out trolley.
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager. and address the issue in store with them..
We have once again reiterated to all managers in our service areas to ensure that all staff members are given refresher courses in their respective departments with immediate effect. We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Executive Manager. and address the issue in store with them..
We have once again reiterated to all managers in our service areas to ensure that all staff members are given refresher courses in their respective departments with immediate effect. We would once again like to apologize for any inconvenience caused during your last visit and hope that you notice a difference on your next visit to our store.
Regards
Mmule Moropa