Payment to not have a product

<p>28.08.2016 Purchased HP laptop</p> <p>02.09.2016 (5 days later) Returned laptop to Marko as it wasn't working</p> <p>It is now 4 weeks and 2 days later. I have no information other than Makro is waiting for HP to approve a credit. I need this laptop for my work and find it unacceptable to wait so long. While I realise you have a 6 week waiting period for returns I just can't accept this when I only had the product 5 days. I cannot wait indefinitely so need to buy another laptop in the meantime. As I am so tired of the poor answers I am receiving from Makro as well as the long time I have to wait on the phone for an answer I want to purchase another laptop elsewhere. However, no-one can tell me if I will be given a store credit or a monetary credit. At this point I insist on my money back!</p>