MB
Marlisa B
1 reviews | Active since Mar 2011
05 Nov 2015, 07:48
payment reversal
On 2 November I placed an order on Makro online. When I proceed to make payment, the payment went through my bank but makro returned with an error.<br> <br> I called makro online and calvin advised that the payment did not go through on their side and it will be reversed. This is more than R8000. It is now the 5th. After numerous phone calls and emails the matter is stil not resolved. Money is still not returned and calvin is not responding to my emails.<br> <br> Help me please
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Makro's replyOfficial
10 Nov 2015, 08:25Hello Botmar,
Thank you for taking time to raise your dissatisfaction.
We believe an authorization error was from your bank, a refund has been processed it will reflect into your account before the end of this week.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
We believe an authorization error was from your bank, a refund has been processed it will reflect into your account before the end of this week.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Best regards,
Makro's reply10 Nov 2015, 08:25
Official
Hello Botmar,
Thank you for taking time to raise your dissatisfaction.
We believe an authorization error was from your bank, a refund has been processed it will reflect into your account before the end of this week.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
We believe an authorization error was from your bank, a refund has been processed it will reflect into your account before the end of this week.
I apologise for the annoyance/inconvenience that this may have caused to you.
Regards
Mmule Moropa
Best regards,