Payment received, However no delivery.

I placed an order online at Makro( mak*** )on the 20/05/2020. The order was then delivered to dawn wing on the 23/05/2020. However I still have not received my damn parcel. Neither am I receiving any communication from both companies. I had to take it upon myself to call both companies only to be told by Sifso from Dawn wing that my parcel is missing. I had then logged another dispute with Makro and was told Qinsekile is logging into my dispute. However this is the 4th week and I still haven’t received my parcel or feedback from my dispute. I’m appalled by the services provided from both companies and there *********** agents. I would like my order delivered ASAP!! or a refund so I can take it to a company that actually values their clients!!