Payment problems, extremely bad service, unhelpful staff, incompetence!

<p>Good day</p> <p> </p> <p>After battling with your accounts department for 2 weeks (with at least 10 phone calls and about 6 emails back and forth), I finally received this email last Thursday. Believing that my payment of the 28th of April FINALLY reflected, we went to Makro on Sa****ay to shop, only to be told the payment was reversed… needless to say we were very angry but unable to do anything about it.</p> <p> </p> <p>This morning, I phoned Makro, and was told that the payment was indeed reversed but not by CRS Group of Makro, I must go to my bank and find out who reversed the payment and where it is (please note it is NOT in my account). I phone my bank and get told that the payment did go through and was not reversed – see bank statement attached.</p> <p> </p> <p>I am now at my wits end, please tell me who to speak to or what to do next. I am going to your facebook page and hello peter and whatever else official complaints sites I can go to, to report this.</p> <p> </p> <p>We cannot afford this money going missing, neither can we afford the trips to your shops, endless phone calls and emails.</p> <p> </p> <p>I await contact from you ASAP!</p> <p> </p> <p>Regards,</p> <p>Nicolene</p>