payment not allocated

i added makro as a benifitiary to my bank account but made a mistake in not adding my account number for them to allocate the payment. the payment was made on the 29.05.2015 and on the 30.05.2015 i called them and spoke to mishka and advised her of this and she said that an email will be sent to there finance dept. i asked if someone can call me and no one did. i called on teh 09.06.2015 explained again spoke to noludwe and she said that a proof must be sent which i did she said that the payment will reflect that same day. i called 10.06.2015 spoke to a manager shaun waited 25 min for him to get to the phone and he said that my info was sent through- when i checked my acc today it said that my card is suspened not only that my ITC record gets affected and asked them to track down the payment and still nothing today. im a new customer and cannot wait for my debt to be paid so that i can close this account. i am one angry customer all my time wasted to speak on the telephone and no one seems to be caring about the customer here. no one.