payment made and account still closed

Item: Makro
Rating: 2
Author: Candice C

I have paid my account on the 2nd July via eft. I sent the POP to the accounts department. Was told that it will take 4 - 5 working days. It is now going on 9 working days, 2 weeks and still my account is closed and the customer care consultants keep saying 4 - 5 working days. this is completely unacceptable. I have paid my dues so what is the hold up? <br> <br>

Helpful (0)

Replies (1)

Makro's replyOfficial

15 Jul 2015, 10:39

Hello Taahirvo,

Thank you for taking time to contact us.

RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***

Regards
Makrocare

Makro's reply15 Jul 2015, 10:39

Official