JvW
John-Reece van Wyngaard
1 reviews | Active since Mar 2015
08 Feb 2016, 16:08
PAYMENT GONE WRONG!!!!!
I have paid my Makro credit card over the self service, the website gave me a message saying that the transaction is unsuccessful. I called them immediately (had to call twice) and they said I must call back in 3 days, specifically Monday which is today. I called them 5 times today, fist a lady told me you can not pay the Makro credit card over the internet, then another lady told me that this lady is wrong and you can pay the credit card over the internet. I know you can because I followed the site [URL Removed] I do not want to call Makro back every time as this is not my fault. Why should the client pay for your mistake??? Another lady then told me I must email Makro the proof of payment and I do not have a problem with that. But then she tells me I have to call back again. No I don't know if you did not know this, but for some people money do not grow on trees!!! This is ridiculous. I called out almost 40 min of my call time to Makro. I have a life, and my life really is not about calling Makro, I will rather call my mother who is currently being demolished with her cancer!!!! So please do something.
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Makro's replyOfficial
08 Feb 2016, 16:36Hello ReeceVanWyngaard,
Thank you for taking time to contact us.
Account payments must be made by the 1st of a month either throught the self service portal, in store, by debit order or EFT using the following details:
Bank: Standard Bank
Account name: RCS Cards
Account number: ***
Branch code: 051001
Account type: Current Account
Pre-defined bank beneficiary: Makro Credit
Beneficiary Reference: Card / Account Number (16 digits)
EFT and debit order payments can take up to 4 days to reflect on your Makro Credit account.
No cheques are accepted for Makro Credit payments
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Thank you for taking time to contact us.
Account payments must be made by the 1st of a month either throught the self service portal, in store, by debit order or EFT using the following details:
Bank: Standard Bank
Account name: RCS Cards
Account number: ***
Branch code: 051001
Account type: Current Account
Pre-defined bank beneficiary: Makro Credit
Beneficiary Reference: Card / Account Number (16 digits)
EFT and debit order payments can take up to 4 days to reflect on your Makro Credit account.
No cheques are accepted for Makro Credit payments
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Best regards,
Makro's reply08 Feb 2016, 16:36
Official
Hello ReeceVanWyngaard,
Thank you for taking time to contact us.
Account payments must be made by the 1st of a month either throught the self service portal, in store, by debit order or EFT using the following details:
Bank: Standard Bank
Account name: RCS Cards
Account number: ***
Branch code: 051001
Account type: Current Account
Pre-defined bank beneficiary: Makro Credit
Beneficiary Reference: Card / Account Number (16 digits)
EFT and debit order payments can take up to 4 days to reflect on your Makro Credit account.
No cheques are accepted for Makro Credit payments
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Thank you for taking time to contact us.
Account payments must be made by the 1st of a month either throught the self service portal, in store, by debit order or EFT using the following details:
Bank: Standard Bank
Account name: RCS Cards
Account number: ***
Branch code: 051001
Account type: Current Account
Pre-defined bank beneficiary: Makro Credit
Beneficiary Reference: Card / Account Number (16 digits)
EFT and debit order payments can take up to 4 days to reflect on your Makro Credit account.
No cheques are accepted for Makro Credit payments
RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***
Regards
Mmule Moropa
Best regards,