JP
James P

1 reviews | Active since Jan 2012

19 Mar 2015, 08:20

Pay for new product, deliver second hand goods x2

On Saturday 14/3/2015 i purchased a Dedy fridge from Makro. Salesperson George assisted me and service was excellent. I asked George if they can deliver the fridge on Sunday 15/3/2015. Yes they can at a fee of R346. Sunday at 12:00 the delivery was done. I opened the box (bar code the same as on the receipt which stated fridge) only to find it's a defy freezer! There was no plastic on the fridge and the hinge looked used. This was not a brand new product. I immediately phoned George and he said he will sort it out on Monday 16/3 and apologized saying it was packed wrongfully at the factory. But it's a used/demo freezer? On Monday he informed me that they do not have stock and will source one from another branch. Wednesday they delivered the correct item but only to find it was a used fridge again! One can see a bowl stain on one of the glass shelf's and marks all over (pictures taken). Now they tell me that i must go to the Defy factory, choose and open the box to see that it's new and drive behind the delivery truck to make sure it gets delivered correctly. Why did i pay R346? For driving to Defy and then after the delivery truck!? Five days later, no fridge, no arrangements.

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Replies (1)
Makro
Makro's reply19 Mar 2015, 08:55
Official
Hello jamespagani,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare