Patiently waiting..........

I placed an order on 21/11/2023 and to date has not received my order. I keep on receiving SMS that my parcel has been picked up and the courier service is on its way to deliver it and boom after 3-4 hours I receive another SMS saying delivery failed due to them not getting hold of me. I have made several calls, emails, and online chats, and every time I am told the same thing, they will raise an escalation with Makro Wonderboom