Pathetic/poor service for a online massmart store

I logged this on the 12 March and asked for the product to be collected on the 15 March 2023.

Last week I was at the store it cant be returned via the store as the products comes from Market Place.

I was advised when I called the customer service centre and the store, they would send an email to have this resolved.

I would like for this product to be collected and the money to be refunded to me as this service is pathetic and Makro is not taking accountability for the courier service they using

The solution was its a 3rd party and they will follow up to make it urgent. But zero accountability taken to have it resolved