Pathetic staff at Makro Online Orders Department

<p>Really disgusted with the attitude of a Raquel and her superior Mark at Makro Online division both of whom displayed firstly, a complete lack of common sense and secondly stubbornness when dealing with my situation, traits unbefitting those in a service oriented industry and at the sime time scary for "experienced" personnel as they seem to portray themselves. Having placed and paid for an online order with Makro Centurion for 3 bicycles, I subsequently made the trip to the store to follow up on proceedings. I was informed that one item (a men's 29" mountain bike) was out of stock, however the other 2 viz. a ladies 27.5" (priced the same as the mens 29" at R800) as well as the girls bike at R700 were in stock and available. My order totalled R2300, which was fully paid for. There was no way that I could have ordered 3 adult bikes at R800 plus a girls bike at R700 and ended up paying R2300, yet this is what these 2 cerebrally-challenged, sorry individuals stubbornly refused to comprehend and despite my imploring pleas for them to grasp the situation, were found unwilling and/or unable to understand, and found a way to blame me for their inaptitude handling of what was essentially a simple swap. How does Massmart employ such wholly unprofessional and inept staff as these prime examples? Earlier in the day, I proposed that Makro replace the out-of-stock men's 29" bike for an available men's 27.5", both priced at R799. And therefore the order would now stand at 1 x 27" Mens bike @ R799 + 1 x 27.5" Ladies bike @ R799 + 1 x Girls bike. This is what was agreed upon. Having already paid for it, I was told that the order would be changed within 15 minutes. After an hour of waiting at the store, no progress was forthcomming, whereupon I was informed by Jacob at the store to rather return later in the day to collect the amended order. By 5 pm, I noticed that my order was amended, however, this time, instead of swapping out the Mens 29" with a Mens 27.5", a Ladies equivalent was added in place of the Mens. So the order now stood at 2 x Ladies bikes and 1x girls bike. I called their online desk and spoke to Oliver, who was originally involved in the sale and informed him of the mess-up, whereupon he assured me that he would rectify the matter. When I arrived at Makro an hour later I was informed that the correction had still not been effected. I was then unfortunately put in touch with those 2 and the nightmare became a reality... </p>