1 reviews | Active since Feb 2016
Pathetic services , non responsive , false advertising , policy issues
We purchased so called "heavy duty chairs" at Makro online. We received the order on Friday, 23rd June 2023. We unpacked and used the chairs on Thursday, 29th June 2023. Our guest fell as the chairs broke while they were on it. This was elderly people. I tried to log a return/refund online but there seemed to be an issue with logging the request. I decided to email the makro email address on the online site that Friday, 30 June 2023. I informed them of my issue. I followed up the following week, and did not get any feedback. Two weeks later I decided to give the call center a call, as I was already upset with the lack of response from your teams. The lady on the call assured me that the issue will be escalated and addressed. One week after this call, someone reaches out to me requesting image of the broken chairs which I then supp****. The response to this email was there is nothing they can do because it's broken. This was a ridiculous response since I'm reaching out to you informing you the reason for the return... not like I went to break the chairs. There was alot of back and forth , informing me of the policy which I read and I was within the specified period to request a return, refund etc. This was last week when someone emailed and once again the team has gone silent. I need this request to be escalated, If I don't get any feedback I'll be left no choice but to escalate further.
Thank you once again for the lack of feedback and engagement regarding my post and promises made by you to escalate and contact me. I have yet to be contacted by any of your client service representatives.
This to me shows the above reply was rather a standard reply rather than your team truly assisting me.
I would like to know what is happening with my query that I logged with your teams?
What do I need to do to have the chairs returned to you? How will my concerns be addressed especially since I was in my 14 days of returning the product.
The reason for purchasing the chairs was to sit on them [the actual purpose of a chair] which broke because it wasn't heavy duty as advertised. Now that I'm returning them, I'm receiving non reply from you.
This is rather ridiculous.
Please provide me with the details of the person whom I now need to escalate to? Or should I report this false adverti*****t and lack of commitment to your store policies?
Kind regards
Thank you once again for the lack of feedback and engagement regarding my post and promises made by you to escalate and contact me. I have yet to be contacted by any of your client service representatives.
This to me shows the above reply was rather a standard reply rather than your team truly assisting me.
I would like to know what is happening with my query that I logged with your teams?
What do I need to do to have the chairs returned to you? How will my concerns be addressed especially since I was in my 14 days of returning the product.
The reason for purchasing the chairs was to sit on them [the actual purpose of a chair] which broke because it wasn't heavy duty as advertised. Now that I'm returning them, I'm receiving non reply from you.
This is rather ridiculous.
Please provide me with the details of the person whom I now need to escalate to? Or should I report this false adverti*****t and lack of commitment to your store policies?
Kind regards