Pathetic services and management

Absolutely pathetic customer service received from Makro crown mines. I purchased an iron which stopped working after a few months. Took it back to Makro where I was referred to manager. He explained that their policy states the products have 2 year repair warranty which I was not made aware of when I purchased the iron. I explained my situation and need for an iron to which they told me they cannot do anything I must simply purchase another iron while waiting for mines to be repaired, the audacity. The manager tried to ease his way out the situation by stating that the receipt notifies customers of the repair warranty to which it DOES NOT. The manager then told me the best he can do is mark the issue as urgent and I would have feedback by the Monday, this was on Saturday. I received feedback 2 weeks later and got a call saying my iron has not been repaired as yet and this would take 2 to 4 weeks to repair. This is absolutely disgusting customer service from Makro. I went onto the website and found out about the policies only after this incident, this is false advertising as they do not make customers aware of their policies before and while the purchase happens. This is definitely the last time I purchase a product from Makro due to pathetic services offered.