Pathetic service,missing delivery

Please do not reply privately, trying to mask makros flaw!!

First the person i chatted to the other day told me that 2 of my 3 orders were ready and the last one they were sourcing stock for, then I see the one order canceled and I was refunded, fine. I get messages on my phone saying both my other 2 orders have been handed to the delivery partner and I will get It the next day, I get nothing and so I call makro hq and the lady tell me" that system shows it has been handed to couriers, and here's the funny part, she said makro can't do anything more about it and the courier doesn't deliver or work on weekends so I need to wait till monday" I have recieved deliveries every day of the week including Sundays! So do makro employees jot know how their own business works?

Anyways, it's Saturday, so I ignore what she told me and called wumdrop anyway, they were super helpful compared to makro, the lady told me that the store canceled my orders after handing it to them!! She put me on a conference call with the store.

The store told me: makro hw flagged my purchases as ***** and that is why they were given instructions to cancel!!!

Makro you make me sick, I probably but like 10+ times a month, most of the time in the exact same way these orders were done, paying exactly the same way!!! Heck I even had purchases after these orders that worked fine and I got the items!!!! So what the heck is the problem? It's been since the 18th that makro is sitting with my money for the orders they flagged as *****, I run a business, the purchases were stock for my business, the point of which, to sell and make money for my business, but what does retarded makro do? Take my money, say I'm a *****, do t send the stock and then play dumb!!! You have hampered my business cash flow and caused me alot of stress, I am not going to stop here, I will definitely let everyone I possibly can know, what a dysfunctional company ypu guys run.

Employess all give different explanations for the same issue, seriously?? You guys dont have a standard operating procedure on what to do when certain things happen? Do your employees not even know your own business works?

If your own hq does not how your business functions, its jo surprise that the rest of the business is dysfunctional.

1. I want my money back
2. I am going to take this further for the inconvenience and loss caused to me
3. You just lost a good customers, go and see how often I purchase from you guys on your systems(if they even work)
4. By accusing me of ***** I'm pretty sure it's defamation
5.sort your stupid app out, you guys have learnt nothing from all the instances we're it's poor functionality has caused customers inconvenience and even cost them money
6. Again, please do mot reply privately, I am responding publically, and so to should you guys, because I have nothing to hide and neither should you guys hide or attempt to hide anything from the public
!!let them see how ypu guys really run your business, any opportunity to ***** the customer over is never missed by makro!!!!!