PATHETIC SERVICE YET AGAIN FROM MAKRO AMANZIMTOTI TELEPHONICALLY

I called in Makro Amanzimtoti to speak to someone from the cellular department. I was looking for a type C cable for my phone. The switchboard operator who's name is Surasha transfers me through twice through to the department and no one was answering. After holding on for 5min I cut the call and phoned the store again and puts me through to someone else again after 4min still no answer. I cut the call and call back she then tries the department manager. There was no answer on his line so I asked her to put me through to the store manager, as this was not the first time that this has happened and that I had complained about Makro Amanzimtoti's customer services s****s telephonically. Previously I had an issue with the Camping department, another time the food department, the most recent one was last year November with the Online department where I had spoken directly to the store manager about it. And now the cellular department. After asking the Surasha to put me through to the store manager she puts me through to the cellular department to Clinton who answers the phone and I asked him if he was the store manager he said no I was through to cellular department. DESPITE ME ASKING SURASHA (SWITCHBOARD OPERATOR) AFTER ALMOST 15MIN OF NOT GETTING THROUGH TO CELLULAR TO PUT ME THROUGH TO THE STORE MANAGER SHE STILL PUTS ME BACK THROUGH TO CELLULAR!. I don't understand why they don't give the customer what they ask for, and I was very mad by the 2nd call she should have done what I asked! I ask Clinton to put me through to the store manager and he didn't even know how to even transfer me, eventually I cut the call phone back and ask Surasha to put me through to the store manager ONLY. She then transfers me and there's a lady by the name of Ester that answers the store manager's phone she explains to me that he is in a meeting. I told her my whole issue and she offered to assist me by going down and calling me back with prices. She did get back to me in less than 5min and said that Junaid the department manager will call me in the next 1min. I did receive a call from them almost immediately but it was by a guy named Agassi. He assisted me with brand names and prices. Ester even took the time out to call me back to ask me if I had been assisted. She was the only one that clearly knew what to do and how to deal with customers! I did ask her to pass on this complaint through to the store manager which she assured me will be delivered. After all the horrible service I actually decided that I will not get the cable from the. So I ordered it online from Incredible Connection (I have proof of purchase). So that Makro Amanzimtoti would learn that customer service doesn't only happen in-store face to face it happens telephonically as well, and for the fact that I had 3 previous incidents with them, this one is not acceptable. So they have just lost R199 from me for a type C cable for the day due to their incompetence and bad customer services because I don't believe that 2 cellular sales consultants not available at the same time as well as the department manager. And it's not like they busy because when I stop by during the week they usually quite, and for the fact that they are quite I would expect them to be on top with sales. Anyway, R199 lost by Makro Amanzimtoti's cellular department for today.