Pathetic service, still no delivery

Item: Makro
Rating: 1
Author: Vivian R

Its unbelievable how long one has to wait for an item purchased 3 weeks ago. Its almost a month and still no delivery! Numerous follow up calls. No movement on tracking. Whats the point of having all all these processes in place if it doesn't work. Its pathetic. Your customer service sucks!

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 16:01

Good day Vivian,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 16:01

Official