Pathetic service so far

I placed an order at Makro and my order was split into 6 different delivery dates. Makro failed to stick to the delivery date and regardless of endless follow ups I am still struggling to get my order.

1st Delivery- Driver brought me a leaking Pine Gel, I returned it. I was told it will be delivered again with no luck. After 48 hours of follow up, I was told WUMDrop marked my order as delivered, thus I will have to wait for them to cancel the order, then only will I be getting the correct item. Later on I got a message that my order has been cancelled due to non stock.

2nd Delivery- Bleach- Driver called me to come out for my delivery, when I got outside the driver told me that my order was actually left behind (Bleach). The told me that they will deliver the following day. Following day I got the message that the driver is on his way to me for delivery. That was 12PM. There was no driver until 18H46 at home I got a call from the driver saying that he is delivering my parcel at work. 18H46 for F##k sake I am home with my family. He then asked for my resi address. I sent him location. 20H15 He phones me saying that he is lost. Had to wait outside and give him directions to my place.

3rd Delivery- ABS Chemical- Received my order in time. Give that drive 5 stars.

4th Delivery- A Fan- Give that driver 5 stars- Delivery on time.

5th Delivery- Kettle- It has been setting on Order packed since 30th January to date. The delivery date when tracking the order was 07/02/2025 but I have not received my order still. I phoned Makro customer care line and asked for the delivery address to be changed as I was no longer working at the mentioned address and gave my home address, Still no delivery. Another follow up, An agent confirmed an address which I asked to be changed and cannot even tell when will I get my order despite the wrong DD promised.

5th Delivery - The Cleaner Addict ****roach Killer Gel- Again it has been setting on Order packed since 30th January to date. The delivery date when tracking the order was 07/02/2025 but I have not received my order still. I phoned Makro customer care line and asked for the delivery address to be changed as I was no longer working at the mentioned address and gave my home address, Still no delivery. Another follow up, An agent confirmed an address which I asked to be changed and cannot even tell when will I get my order despite the wrong DD promised.

This is so far a pathetic service received from Makro and cannot get the answers I am looking for. Even the said refund for the Pine Gel has not been processed.