Pathetic service, poor customer care, lying consultants

Bought online at makro on the 6th of June, on the 10th received part of my order. Bought 2 chargers and only 1 was delivered and the 2nd was not. I informed makro on the same day which was the 10th that I received a damaged charger and no delivery of the 2nd charger. I was refunded for the damaged charger but nothing is being said about the 2nd charger I never received. I'm being ****** bcos I paid the full amount for something I never received. Makro please refund me bcos I did not receive the charger. Every week your consultants tell me a different story