Pathetic service - Order still not delivered and nobody seems to know whats going on.

Item: Makro
Rating: 1
Author: Shakeel T

Pathetic service received from Marko, Cape Gate! Put an order through on the 14th May already and still no delivery, Makro has even gone so far as to update the status of my delivery as " Delivered " ! When calling Cape Gate directly i receive no answer at all, when emailing to esquire no answer as well. The call center doesn't help much either , a bunch of people who honestly doesn't know what they speaking about. I dought i will even get a response here as i messaged you guys privately but no answer at all!

I paid for delivery and now it seems the only way to actually get my order will be to drive there.

Helpful (0)

Replies (1)

Makro's replyOfficial

02 Jun 2020, 19:02

Good day Shakeel,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jun 2020, 19:02

Official