PATHETIC SERVICE - ONLINE IS BAD!!! 21 days

I placed my order on 15 October 2019. I HAVE STILL NOT RECEIVED IT after complaining telephonically (twice) AND receiving a notification that it is on its way. This is PATHETIC. On 12 July 2019, I placed an order as well and it was NOT EVEN DELIVERED - I had to collect it myself on the 12 Aug 2019 which is one month later. I have no idea what is happening but I pay the delivery fee for convenience which promises 5-7 days, this has been 21 DAYS and it's not the first time. I will definitely only use takealot in the future as this is ridiculous for business purposes. Yesterday I spoke to a gentleman Jarred at customer service line and he assured me that he will be conveying this o a supervisor to contact me within the same day...I HAVE STILL NOT HEARD BACK FROM HIM. So all in all this is 21 days, 2 telephonic complaints, one in-store complaint and 3 emails and STILL NOTHING...