AA
Anon A
1 reviews | Active since May 2022
20 May 2024, 11:17
Pathetic service online
Very poor service, the makro app showed an item on promo that I wanted to purchase, it showed it on promo at R75 however everytime I add it to my basket and go to check out, it shows a different price of R82, I was going to buy stock for 37k but now feel cheated by makro, I canceled my order and am very upset, more so because the makro app does not allow for screenshots to be taken! Probably so they can behave in this poor way and trick people! Very unhappy customer
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Replies (2)AA
Anon A's updateReviewer Update
20 May 2024, 11:30I feel makro is just using gimmicks to trick people, I called 3 different makro stores! 2 say they don't have stock the other said they do, but when I go on the app it kept saying out of stock, so I restarted my phone and tried again, now it allows me to drop into the basket but at a higher price that is advertised?? What a load of nonsense! Just so it is clear the item I am trying to buy is grandpa headache sachets 38s which is on special as it shows on the app and as the stores confirmed for for R74.95 but when I add it to my basket it shows R82 some change!!!! One of the stores also told me that they removed it from dales online because of high sales volumes, why the heck do you keep it showing online then and at the promo price?? Further I am not going to go instore to buy the item at the promo price because I was purchasing using my credit facility which can only be used online!!! Very poor service .
Makro keeps trying to call me now from a 011 number but when I answer I cannot hear a thing!
Makro keeps trying to call me now from a 011 number but when I answer I cannot hear a thing!
AA
Anon A's update20 May 2024, 11:30
Reviewer Update
I feel makro is just using gimmicks to trick people, I called 3 different makro stores! 2 say they don't have stock the other said they do, but when I go on the app it kept saying out of stock, so I restarted my phone and tried again, now it allows me to drop into the basket but at a higher price that is advertised?? What a load of nonsense! Just so it is clear the item I am trying to buy is grandpa headache sachets 38s which is on special as it shows on the app and as the stores confirmed for for R74.95 but when I add it to my basket it shows R82 some change!!!! One of the stores also told me that they removed it from dales online because of high sales volumes, why the heck do you keep it showing online then and at the promo price?? Further I am not going to go instore to buy the item at the promo price because I was purchasing using my credit facility which can only be used online!!! Very poor service .
Makro keeps trying to call me now from a 011 number but when I answer I cannot hear a thing!
Makro keeps trying to call me now from a 011 number but when I answer I cannot hear a thing!
AA
Anon A's updateReviewer Update
20 May 2024, 18:02The service was good up until makro decided to mess up my entire order!! Why did you guys let me drop items into the trolley and pay for it if you do not have any stock?
This is incredibly frustrating, first you guys overcharge me, then you take my money for non existent stock but let me believe i am getting it, and then cancel my order and tell me I need to wait up to 10 days for my money back????? Further to that, telling me I can reorder again and I must ask the store, so maybe they will still give it to me at the promotional price? As id that will ever happen This is pathetic service from such a big retailer and brand I most certainly will be letting the world know my terrible experience ,I am extremely frustrated and disgruntled with the poor level of service and professionalism displayed,not by the consultant who helped me, she was good, but by the poor manner in which makro operates, if there is no stock, DO NOT LET PEOPLE PLACE IT IN THEIR TROLLEY AND DO NOT TAKE THEOR MONIES! all of this is going onto the hellopeter website and wherever else I can find to leave a review because it is completely unfair on customers
Really now, there are so many things I could put up against you guys, 1 is deceptive advertising, 2 is not keeping up to advertised standards, 3 is basically de*****ing me of my money by being deceptive and having a dysfunctional system that allows customers to shop and pay for goods that are not available and further to that being unfair in withholding customers funds for extended periods of time even tho the fault is not theirs but the businesses.
This is incredibly frustrating, first you guys overcharge me, then you take my money for non existent stock but let me believe i am getting it, and then cancel my order and tell me I need to wait up to 10 days for my money back????? Further to that, telling me I can reorder again and I must ask the store, so maybe they will still give it to me at the promotional price? As id that will ever happen This is pathetic service from such a big retailer and brand I most certainly will be letting the world know my terrible experience ,I am extremely frustrated and disgruntled with the poor level of service and professionalism displayed,not by the consultant who helped me, she was good, but by the poor manner in which makro operates, if there is no stock, DO NOT LET PEOPLE PLACE IT IN THEIR TROLLEY AND DO NOT TAKE THEOR MONIES! all of this is going onto the hellopeter website and wherever else I can find to leave a review because it is completely unfair on customers
Really now, there are so many things I could put up against you guys, 1 is deceptive advertising, 2 is not keeping up to advertised standards, 3 is basically de*****ing me of my money by being deceptive and having a dysfunctional system that allows customers to shop and pay for goods that are not available and further to that being unfair in withholding customers funds for extended periods of time even tho the fault is not theirs but the businesses.
AA
Anon A's update20 May 2024, 18:02
Reviewer Update
The service was good up until makro decided to mess up my entire order!! Why did you guys let me drop items into the trolley and pay for it if you do not have any stock?
This is incredibly frustrating, first you guys overcharge me, then you take my money for non existent stock but let me believe i am getting it, and then cancel my order and tell me I need to wait up to 10 days for my money back????? Further to that, telling me I can reorder again and I must ask the store, so maybe they will still give it to me at the promotional price? As id that will ever happen This is pathetic service from such a big retailer and brand I most certainly will be letting the world know my terrible experience ,I am extremely frustrated and disgruntled with the poor level of service and professionalism displayed,not by the consultant who helped me, she was good, but by the poor manner in which makro operates, if there is no stock, DO NOT LET PEOPLE PLACE IT IN THEIR TROLLEY AND DO NOT TAKE THEOR MONIES! all of this is going onto the hellopeter website and wherever else I can find to leave a review because it is completely unfair on customers
Really now, there are so many things I could put up against you guys, 1 is deceptive advertising, 2 is not keeping up to advertised standards, 3 is basically de*****ing me of my money by being deceptive and having a dysfunctional system that allows customers to shop and pay for goods that are not available and further to that being unfair in withholding customers funds for extended periods of time even tho the fault is not theirs but the businesses.
This is incredibly frustrating, first you guys overcharge me, then you take my money for non existent stock but let me believe i am getting it, and then cancel my order and tell me I need to wait up to 10 days for my money back????? Further to that, telling me I can reorder again and I must ask the store, so maybe they will still give it to me at the promotional price? As id that will ever happen This is pathetic service from such a big retailer and brand I most certainly will be letting the world know my terrible experience ,I am extremely frustrated and disgruntled with the poor level of service and professionalism displayed,not by the consultant who helped me, she was good, but by the poor manner in which makro operates, if there is no stock, DO NOT LET PEOPLE PLACE IT IN THEIR TROLLEY AND DO NOT TAKE THEOR MONIES! all of this is going onto the hellopeter website and wherever else I can find to leave a review because it is completely unfair on customers
Really now, there are so many things I could put up against you guys, 1 is deceptive advertising, 2 is not keeping up to advertised standards, 3 is basically de*****ing me of my money by being deceptive and having a dysfunctional system that allows customers to shop and pay for goods that are not available and further to that being unfair in withholding customers funds for extended periods of time even tho the fault is not theirs but the businesses.