Pathetic service Marko

So disappointed in Macro pick up, I ordered online - went to pickup the following day during my lunchtime. The order was not ready. I was kept waiting for 20 mins and then when I complained the lady at the very end of the pickup section on the left on the computer who appeared in charge of the section advised me that they would deliver my goods. Today as I had not heard from them i spent 20 minutes on the phone waiting for confirmation of delivery only to be informed in a patronizing tone that this was NOT possible. Pathetic service Marko