Pathetic Service - Makro Woodmead

I went to Makro Woodmead on the 12th/13th of February 2022 to buy a dishwasher and a washing machine. Both were only connected on the 26th of February 2022. The brands are: a Candy dishwasher (highly recommended by the Salesman on the floor) and a Bosch washing machine (my choice).

Both machines have been working until the Candy machine gave up or started giving me problems within the first month of use. The Bosch machine is still working with no issues so far.

The Candy machine was reported to Makro Woodmead on the 26th of March 2022 that it had started giving problems. A call was logged for a Technician (who has 24hrs to come out) to assist with the issue. A week later I had to leave home to go and re-report that no one had come. This is one month after using the machine.

A Manager by the name of Kobus assured me that this issue would be resolved. At this point I mentioned to him that I am no longer interested in the machine and that they needed to take it back and give a more reputable dishwashing machine, a Bosch machine. This Candy machine is pathetic on all avenues, aftersales, machine reliability and customer service.

Instead I got a call from the Technician 2 weeks later that he would like to have a look at the machine. I have no idea why because I had arranged to have a different unit. It would appear that I will not get any help with this issue because again on the 22nd of April I went to seek for help with this issue where I was attended to by another Manager who assured me that they would take the machine back by the 25th/26th of April 2022. Instead I got a call from Marko Woodmead asking me for a serial number as if I am waiting at home for their call.

To me it is clear that either someone is *********** beyond any doubt in resolving this issue or Makro Woodmead just does not care about customer service.

It has now been a FULL month without any clear indication that I will be getting any help with this issue.

I have even bought further items from this store but no one is willing to help me take this machine back. I cannot do anything with this machine.

CAN SOMEONE HIGHER UP intervene here???? No one at the store is willing to take this issue seriously. I have been made to buy a gift card to compensate the difference in price between the pathetic Candy dishwasher and the exchange machine I want (Bosch, because they know what they are doing and they have not let me down in the past and doubt they will any time soon)