Pathetic service Makro Stubrens Valley

I am a very disappointed client we purchased an item yesterday 25th of November 2020 and we were going to take the item immediately however the sales agent convinced us to have the item delivered for a fee of R90.00 we were assured that the item will be delivered first thing this morning 26th of November 2020. We have had endless issues with items ordered online and directly from the store however we thought that they could redeem themselves, to our dismay it is now 20:10 26th of November 2020 and the item has still not been delivered after contacting Makro Strubens Valley 5 times to confirm if it will still be delivered today and they confirmed yes. If the item was dispatched this morning where is it because I certainly do not have it in my possession. I am so annoyed because we specifically told them that we have had issues in the past with their delivery services. I am very unhappy and disappointed in the service we receive and this will just go unanswered and avoided at all cost. I will never shop at their store again. I wonder what their excuse will be now. Gwyneth Subremin