Pathetic service: Makro online and call centre

I had an order that was supposed to be delivered on the 24-May. I phoned Makro call centre to find out what the status of my order is. The one agent told me the parcel has not been collected by the courier.... then was placed on hold for over 15minutes only to be disconnected. When I phoned in, the next agent tell me that my parcel will be delivered on the given date as stated on the webpage. Giving me the tracking number, I used it to check only to find out that the delivery has been cancelled. I received absolutely no correspondence from Makro regarding this even though the courier notified Makro of the issue. All I get from Makro is empty promises and useless info from the call centre.