NL
Nashreen L
1 reviews | Active since Apr 2020
25 Apr 2020, 12:05
Pathetic service Makro online
On 25th April I am still waiting for a delivery of essential goods for an order placed on 14 April. Daily calls to the call center with promises of “will get back to you by close of business” have yielded no results. Surely this is not caring about customers during these trying times.
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Replies (2)0
Replies (2)
Makro's replyOfficial
27 Apr 2020, 11:01Good day Nashreen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply27 Apr 2020, 11:01
Official
Good day Nashreen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NL
Nashreen L's updateReviewer Update
29 Apr 2020, 03:15It has been 3 days and counting since my hellopeter complaint and still nothing. It’s already shocking that after a customer is desperate enough to use hellopeter that Makro’s reply is that they will feedback within 24 to 48 hours, surely that’s not acceptable? Regardless, even that did not happen. I called head office on the 28th and a gentleman promised to get back to me by close of business, needless to say, another empty promise. Makro, you have lost a loyal customer and I will also discourage friends and family from doing business with a retailer that shows utter disregard for their customers in a time of need.
NL
Nashreen L's update29 Apr 2020, 03:15
Reviewer Update
It has been 3 days and counting since my hellopeter complaint and still nothing. It’s already shocking that after a customer is desperate enough to use hellopeter that Makro’s reply is that they will feedback within 24 to 48 hours, surely that’s not acceptable? Regardless, even that did not happen. I called head office on the 28th and a gentleman promised to get back to me by close of business, needless to say, another empty promise. Makro, you have lost a loyal customer and I will also discourage friends and family from doing business with a retailer that shows utter disregard for their customers in a time of need.