Pathetic Service Makro

Clearly Makro has some major challenges and issues with their systems, which by the way Makro are offering a pathetic level of service to your customers! In my case ex customer! The story...went online and spent R26k on non perishable food which is destined for a JHB charity. A few hours after placing the order and my credit card being charged I receive an automated sms to say that some items are not available and my account will be credited. Wow so your online system is so poor that it does not know if you have baked beans on your shelf or not!? I then spend an hour of my valuable time trying to call your help line to try and speak to a human, eventually get through to be told that is how it is and I will be refunded within 7-14 days!!! This is nothing short of theft...Makro are quick to take my money and then earn interest on the money for 7-14 days! Wrong in every way! To make matters worse I have now been told that some of the order will take a few days to complete as some of the foodstuffs must come from another Makro branch. What a joke, again your online platform, which = customer satisfaction is flawed! You would think that a business like Makro would be better than this...unfortunately this is not my first experience but will be the last as I will never buy from Makro online again and will think hard and fast about stepping into one of your shops. And trust me all my friends and colleagues will be told in detail about this!!!