PATHETIC SERVICE MAKRO

I went onto the Makro website and attempted to purchase a cover for my gas braai. the site would not allow me to choose a delivery method and consequently, I sent a mail to the Makro commercial care department. I spoke to a lady (Raquel) who ordered it for me from her system and sent me the bank detail and a reference number for the purchase. I made an EFT payment. Now I cannot get any feedback as to what is happening with my order, the site still says that my payment is pending and no one is answering my emails in this regard. all I get is a PATHETIC excuse email which reads: Dear Makro Customer This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. If your query relates to: store opening times or store address please refer to our website at www.Makro.co.za. Please know that we are doing all we can to get back to you soon and we appreciate your patience. Regards The Makro Customer Care Team I have paid for this item, as well as the delivery, it was not cheap, and now I demand that they send it.