PATHETIC SERVICE MAKRO!!!

Poor service delivery by definition means that you are not getting the level of service that you are paying for and the service from Makro defines that very well.

On the 28th of Nov 2019 I made an online purchase (2 tablet devices) which was paid for and confirmed to be delivered with 7-10 working days. Its now the 13th of Dec 2019 and I am currently still waiting.

I did one follow up within this 7-10 day period to confirm more or less when I can expect my delivery I was informed that I would have to wait the full 10 days. This past Wednesday ****h Dec) I called again as the status of my order hasn't changed after confirmation, as was then told I would receive the order today (13th Dec).

After 3 phone calls today (13th Dec) I still do not know when I will receive the delivery. After 15 minutes on the phone with (Malerato), the phone got disconnected( I'm assuming she hung up as she was not very helpful). I called back and then got through to Kgotso (who informed that the parcel has been handed over to the couriers [HomeDrop Johannesburg] and that I will be receiving it today. He could not provide me with a tracking number nor could he provide me a tracking number). He advised me to just Google the number. (there's no such company).

I called again and got through to Bongani this time who informed that they are still "looking" at the order in the store and it has not been handed over to the couriers. I then insisted to speak to a manager but Bongani insisted he can help. He however cannot tell me what the delay is or when I will be getting the order. He did however suggest that he can cancel the order and that I will be getting my money back within 7-14 working days or that he can give me the number of the Riversands store to speak to a manager and enquire. Apparently the call centre only deals with escalations and not enquiries. I will be going on leave from next week, I have to make another plan for presents for my children and no seems to know what to tell me.

WHAT UPSETS ME THE MOST IS THE UNWILLINGNESS OF THE STAFF TO DO ANYTHING BUT TELL ME LIES AND THE LACK OF COMMUNICATION!!!

NOT HAPPY AT ALL!!!!