Pathetic service from Marko online!!

It has now been over a month that I had to make numerous calls and emails to Makro's call centre as I have only received 1 product instead of 2 when they delivered my online order. I was promised a refund that would have been in my bank on the 7th working day and that would have been 16 Aug. Guess what, I am still waiting and NO reply to me emails!! Pathetic!!