TH
Taufeeq H

1 reviews | Active since Apr 2010

25 Oct 2019, 15:23

Pathetic service from management

Your stores service at Makro Ottery is disgusting. I spend on average 3-5 thousand rand per month. The staff make you feel as if you are invisible. They more interest in their own private affairs than making sure the customers experience is exceptional. You losing ground on your competitors. Management is invisible.

This has been going for long, but today I speak up. Get your house in order. If you not noticing more and more stores are opening. THis will make you lose customers.

I feel like a piece of garbage as the store Ottery doesnt value me at all.

Its take I take my business else where. Cos you dont seem interested

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Replies (1)
Makro
Makro's reply25 Oct 2019, 15:29
Official
Good day Taufeeq,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the inconvenience this has caused you and please be advised that we just tried calling you to get more information on your complaint so we can contact the stores Management with full information in this regard.

We will send you an email shortly, requesting more information on what transpired and we are looking forward to assisting you further.

Kindly be advised that feedback will be relayed within 48 working hours.

Kind Regards,
Makro Hellopeter Team