Pathetic service from Makro. The pits!

Makro put up a false adverti*****t online, I bought the item online. I informed them on the day it was delivered that it’s not what I bought as per the ad. I was told to go to my nearest store which is Centurion. Spoke to 3 people still was not assisted I was told I must go to Wonderboom since the stock came from them. I was made to drive 2hrs on the road. The refund was not done. They did not want to take ownership and give me what I bought as per the ad. This was May last year. I went to Woodmead store since I was in the area, Wandi from online purchase contacted Wonderboom and I was told they would call me to arrange a pick up for a refund this was Jan 27th 2026. To date no one from Wonderboom has called me. I went back to Woodmead last week again driving from Centurion. I was given Kgontshi’s (manager) number. I tried 5x that number doesn’t work. Their Twitter client liaison is just as useless. I called the Wonderboom switchboard today they said I’m being transferred to Kgontsi then they immediately hung up. I want my refund, collect this pathetic thing you delivered to me and refund me my money and reimburse me for all the trips I’ve made cos of your errors, false advertising and incompetency. This is the worse experience I’ve ever had. And do expect a case from the Consumer protection regulator.