PATHETIC SERVICE FROM MAKRO SA

I purchased a Petrol Ryobi Brush Cutter from Makro Cape Gate on 05/04/2023, I returned the product on 08/04/2023 due to it not starting. I was told that I cannot get a refund without Makro first sending the brush cutter to Ryobi for assessment.

Upon asking why it needed to be sent for assessment, it was stated that its because I threw 2-stroke oil into the unit? I mean how am I supposed to use/test the unit without throwing oil into the engine?

It's been 10 business days now and still, no feedback had been received. I went to Cape Gate return twice now and all the managers tell me is that they need to contact the supplier to get feedback from the assessment, but this never takes place.

The consumer protection act is there to protect the consumer but Makro ignores the act and makes up its own T&Cs and uses its discretion to its benefit.

I have now paid for a product that is not working, now I need to be out of pocket and as a client now I need to follow up continuously to get my money back.

I don't want the product serviced, I just want my money back!!!!!!

This is absolutely terrible service and I will make sure that none of my friends or family will ever purchase from Makro or any related company again. #poorcustomerservice #MakroSA #ryobi