Pathetic service from Makro online team

I have received no service from Marko at all. On the 11th of March I ordered an item to the value of R3499.00. They following day I just receive an email stating that the item is out of stock. When I called and asked them why no one cared to call me to ask if I wanted the same item in a different colour. The response I received from the agent that they already processed the refund. Mind you I will only get my money back on the 1st of April according to the note on the app. Then I decided to order the same item again on the 12th in a different colour and again today the 13th exactly the same thing happened. Cancelled the order and now have almost R7000 sitting waiting for a refund. On the app it doesnt state out of stock nothing and my wife due date to give birth is on the 19th of March 2026 and now I have to wait for get my refund before I can order my child his pram. This is ridiculous service and a company should want to do the sale by contacting the client to advise them of low or no stock and ask if the person would want an alternative colour.