Pathetic service from Makro Online Store!

Item: Makro
Rating: 1
Author: Denishea B

Pathetic service from Makro Online Store! Order placed for 23 items on 30 June and delivery planned for 5 July. On 6 July 1 item arrived. On 9 July 4 items arrived. There are no order updates explaining what is being delivered and when. I am having to follow up with the call Centre daily and they give me incorrect information. I ask to be escalated a manager and the response was that they weren’t available but they will call me back - I didn’t get a call back.

Finally get to speak to a manager today - he still can’t give me an update???

For a big store embarking into eCommerce - this level of service is embarrassing! Save yourself the hassle - don’t use Makro Online Store - use Pick n Pay online store instead - equivalent deals on bulk goods.

Helpful (0)

Replies (2)

Makro's replyOfficial

09 Jul 2019, 11:46

Good day Denishea,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the inconvenience this has caused and for the customer service you have received. We will contact the necessary department managers to assist and revert with a resolution. As soon as feedback is received, we will contact you.

Kind Regards,
Makro Hellopeter Team

Makro's reply09 Jul 2019, 11:46

Official

Denishea B's updateReviewer Update

09 Jul 2019, 16:40

So, after speaking to a manager and explaining the issue again, he said he would investigate and get back to me. Still no feedback. So I followed up again - then I was told to phone Dawn Wing. Dawn Wing has no clue what’s going on they acknowledge the 1st delivery but don’t even know that their drivers delivered another package today????

Still no sign of where my goods are - can’t believe how broken this system is.

@hellopeter - any idea how I can escalate this further?

Denishea B's update09 Jul 2019, 16:40

Reviewer Update