Pathetic Service from Makro online

I placed an order on the 10th of February which gave the 12th as the delivery date. I then get a message on the 11th saying my order is delayed, but no mention of new delivery date. So I email the store on the 14th, 17th and 19th (still awaiting responses from ref no. BUPM, AOIQ, BOEV) I then call to query, each time I'm told they are going to escalate it, on my 3rd call I ask to speak with a manager, I'm told she's on a call and will contact me ASAP. I'm still waiting for that call, but i get an email with an invoice for the order I'm awaiting so I figure it's coming. 3 days later I only get an email to say it's awaiting collection from courier. I kinda expected that my order would have been a priority considering it's already a week late, but no such urgency. I decide to try the whatsapp line, (maybe it will have a better response time) 2 days later asking again where my order is, the lady gives me the montague store number and says contact them myself (absolutely pathetic). I only get hold of the montague manager Marie on Saturday the 22nd (10days after it should have arrived, 12 from date I placed the order) she says my order is coming from Johannesburg and is in transit. She atleast attempts to help and calls me back on Monday to say it should be delivered soon. I finally get the order on Monday and there are missing items which the courier company says was damaged in transit. Makro had still not contacted me regarding a refund for those items, despite ref no. BD7G from my call yesterday. I'm sitting without items 2 weeks later. This is the most pathetic service I've experienced. DO NOT SHOP MAKRO ONLINE.