1 reviews | Active since Jan 2011
Pathetic service from Makro Online Customer Care
I made an online purchase for the below ironing board a few months ago in preparation for our new home and according to the description it was meant to be a step ladder - https://www.makro.co.za/makstorefront/home-garden/laundry/ironing-boards-covers/ironing-boards-and-covers/ironing-board-ladder-powder-coat-white-100kg-inspiration-/p/18d57645-7cd0-47e2-88d2-29f396ee16d7?gclid=EAIaIQobChMImsPc5sqn4gIVUDPTCh13Kgy-EAQYASABEgJ1TvD_BwE We only moved into our new home on May 19th and upon opening the package I noticed it was not the item I purchased online. The ironing board was picked up on May 23rd however I have still not received a refund to date. No feedback has been given and I have to follow up continuously. Please can you provide me with a full refund including delivery charges asap as its been a month already! I am not sure what assessment takes a month when the package wasn't even opened fully!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in your refund and for the lack of feedback from our online customer support team. We will follow up with our suppliers and request urgent feedback and the soonest received we will contact you.
We do humbly apologize for this inconvenience and we will do our best to resolve this for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in your refund and for the lack of feedback from our online customer support team. We will follow up with our suppliers and request urgent feedback and the soonest received we will contact you.
We do humbly apologize for this inconvenience and we will do our best to resolve this for you.
Kind Regards,
Makro Hellopeter Team