PATHETIC SERVICE FROM MAKRO ONLINE

I have place an online order with Makro SA on 06/01/2019 and paid for the order through EFT on 07/01/19. About a week later I was informed that the one item on my order has been cancelled due the store not having stock and I would receive a refund. From then until now I have been struggling and fighting with Makro to get my refund. I have sent numerous e-mails, made countless phone calls, lodged complaints on their facebook page and all I am getting is that they are working on it. I think it is totally unacceptable to have to wait more than a month and a half for a refund from such a big store like Makro. I wish I looked at their reviews on their facebook page before I decided to buy online from them, because it is just complaints.